F.A.Q

    Your login credentials are given to you by your property manager.

    Life happens! In case you forgot your user id or password, you can retrieve it in two ways:

    1-Click on forgot user name or password option located just below login. An email with your login credentials will be sent to your email address, which is
    associated with your GateMasters account.



    2-You can also email us at support@gatemastersinc.com. Please include information such as Full Name and Full address.

    Here is direct link to Resident module www.gatemastersinc.com/Resident/Account/Login

    Some of the key features of your Residential Portal includes :
  • View and manage your guests.
  • Set up guest arrival notifications.
  • View and manage your vehicles.
  • View and manage other residents at your address.
  • View guests activity report.
  • Manage your passcode to enter the community ( applicable if you have our virtual-guard (Kiosk) at your community ).
  • Manage your password.
  • Set up access and security for other residents on what and how they view guests and vehicles.

    • To add new resident , just click on dashboard on side menu. Then click "Add New Resident" tab.

    Then fill in all the information needed and save , and your new resident is added to your resident list.
    Resident list is available on left side menu, where you can view all the residents listed under your address.





    To add new guest , please just click on dashboard on side menu. Then click "Add new Guest"



    Then fill in all the information needed and save , and your new guest is added to your guest list.
    The guest list is available on the left side menu, where you can view all the guests listed under your address.





    From time to time your Association Management may send out emails to notify residents about upcoming events or other important information using GateMasters eBlasts function.Primary residents are enrolled for eBlast by default. Other residents within the same address can be enrolled for eblast simply by clicking the eblast check box on their resident update screen. see below:

    1. Enrolling or opting out of Eblast for yourself.

    • Login to GateMasters Resident Portal
    • Click on Settings --> Alert & Text on right top corner.
    • Check to enroll or Un-check to opt-out of eblast.
    • Click on Save button.


    2. Enrolling or Opting out of EBlast for other residents on the same address.

    • Login to GateMasters Resident Portal
    • Click on the Resident List on the left navigation menu.
    • Click on the Edit button on the right of the resident record for whose eblast setting needs to be changed.
    • Check to enroll or Un-check to opt-out of eblast.
    • Click on the Save button.


    Login to your resident portal using your login credential and you can find your passcode option located on the top right corner of your page.

    STEP 1-Login to Gatemasters website, using the login credentials provided. Here is the link resident portal

    Add guest , by clicking "Add new guest"

    STEP 2-Enter the information in guest form and assign pass code.